Last Updated: May 12, 2020
OUR COMMITMENT TO YOU, OUR CUSTOMERS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)
As it has always been, the safety and security of our customers and team members remains our highest priority. As we welcome you back or welcome you for your first time to Erie Canal Adventures, we are committed to providing you with a safe, clean environment that aligns with cleaning and safety protocols for working to defeat the spread of COVID-19. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our customers and associates.
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency and recommended cleaning agents to disinfect against covid-19.
Hand sanitizing pumps are placed at our front desk and other high traffic areas within our building.
Social Distancing & Face Masks
Signage in public spaces will remind our guests to maintain social distancing, 6 feet apart. In addition, all customers are recommended to wear a face mask upon entering our building. Or staff will be wearing face masks when in contact with others.
In our fleet of rental boats, we have elevated our rigorous protocols to thoroughly clean surfaces with commerical-grade disinfectants that the CDC has recommended to be known to kill the covid-19 virus . We have partnered with a third party cleaning services company to provide the cleaning products, training of our team, and the recommended cleaning standards. Our cleaning crew will be required to wear face masks, latex gloves and follow our detailed cleaning and disinfection protocols. Some of our enhanced cleaning standards are highlighted below:
- CleanStay Boat Seal placed on the entrance door to indicate that the boat hasn’t been accessed since it was cleaned
- Extra disinfection of top 10 high touch areas on boats including switches, countertops, handles, and faucets
- Professionally outsourced laundry service of bed sheets and towels
- CleanCook service allowing for paper amenities for kitchens (for purchase or bring aboard), as well as rotation of cleaned kitchen cookware